Guidance for Resident and Family Communication in Adult Care Facilities (ACFs) and Nursing Homes (NHs)

Jackie Pappalardi and Lisa Volk

The Department strongly encourages nursing homes and assisted living/adult care facilities to implement a communication protocol for both residents and their families, loved ones, and guardians unable to visit the resident during the COVID-19 pandemic. Several best practices to consider when creating a communication protocol are included in the attached Advisory.

NYSHFA/NYSCAL CONTACTS:

Jackie Pappalardi, RN, BSN
Executive Director
518-462-4800 x16

Lisa Volk, RN, B.P.S., LNHA
Director, Clinical & Quality Services
518-462-4800 x15